• During an upgrade that requires a change of equipment.
• During a move that requires installation at your new address.*
• In a situation that requires a technician or a troubleshooting team.

  *Please note that you may keep the equipment from your old address without penalty and ship them later until preventive measures are lifted.

• Increased hygiene measures for all surfaces and products used by employees.
• Restrictions on physical contact, such as handshaking.

• All business trips planned for the coming weeks are postponed or cancelled;
• Fibrenoire is requiring employees returning from trips to self-isolate for 14 days;
• Fibrenoire is cancelling or postponing all planned events until the beginning of May to avoid all unnecessary gatherings;

Fibrenoire offers full remote customer service for all issues related to our services, equipment orders, device installation and setup, technical problems and all other questions.