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What we are doing to protect and support our customers and employees.

COVID-19 | Our politics and preventive measures

This page will be updated regularly.

Our measures to ensure the safety of our customers and employees

We are taking prompt and vigorous action to protect all our customers, employees and partners.



Technician visits restricted to essential services

  • During an upgrade that requires a change of equipment.
  • During a move that requires installation at your new address.*
  • In a situation that requires a technician or a troubleshooting team.

    *Please note that you may keep the equipment from your old address without penalty and ship them later until preventive measures are lifted.

Measures on the road

  • Increased hygiene measures for all surfaces and products used by employees.
  • Restrictions on physical contact, such as handshaking.


Health and well-being of employees

  • All business trips planned for the coming weeks are postponed or cancelled;
  • Fibrenoire is requiring employees returning from trips to self-isolate for 14 days;
  • Fibrenoire is cancelling or postponing all planned events until the beginning of May to avoid all unnecessary gatherings;


Always available to help you

Fibrenoire offers full remote customer service for all issues related to our services, equipment orders, device installation and setup, technical problems and all other questions.

Contact us online or by phone


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